CRM, Customer Relationship Management
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nyone that works in sales knows just how important it is to have lead sources to keep your pipeline filled. But it is not only how we obtain the leads that is important, it’s what we do with them once we get them. One of the most critical mistakes a sales person can make once [...]
Microsoft Business Solutions CRM data conversion deserves FAQ type of article, where IT people could get initial directions. Even if it seems as a trivial task, we would suggest you to think about these possible scenarios: objects mapping between your legacy CRM: GoldMine, ACT, Siebel, Lotus Notes Domino. When you think about MS CRM switch [...]
“A long-awaited update to Microsoft’s customer relationship management software, which will for the first time include subscription-style pricing, will debut next month, the company said.” Read more
Without doubt, understanding what a customer’s wants and needs are is one of the most important aspects of running a business. You must know your customer. For the most part your customer will buy on emotion, especially for products or services that are not a necessity and where there are a number of suppliers for [...]
Allied Home Mortgage has just signed a huge hosted CRM deal with Entellium because it outgrew GoldMine.
Read more on this case study at Line56.
In order to maintain a successful business, the business must understand and maintain a positive relationship with its customers. Customer Relationship Management (CRM) is the process of bringing the customer and the company closer together. There are many different areas in which Customer Relationship Management can be implemented. The goal of CRM is to help [...]
When hosted CRM was first introduced, concerns were voiced about its drawbacks: the lack of customization, integration with other applications, support, third party storage, control over data control and the performance of service reps - not to mention the all-important security issue. Hosting’s biggest drawback is that your most important data is in a third-party’s [...]
ZDnet.co.uk has a great little article about a UK company called Sage which is offering hosted CRM to UK companies. It is reported as the UK’s first hosted CRM.
Dow Jones has launched a CRM Software product called “Wealth Management Direct” which is a CRM software package for independent financial advisers.